Some customers who purchased Apple’s latest MP3 player, the iPod Nano, have reported that the LCD screen of the iPod Nano is extremely fragile.
Additionally, customers have complained that the exterior casing of the iPod Nano is also very susceptible to scratches during normal use. Many of these grievances have been shared on the forums of the well-known computer company Cupertino and the website flawedmusicplayer.com.
On these forums and websites, a considerable number of customers who bought the iPod Nano have expressed that no matter how carefully they handle the device, this tiny MP3 player is still very prone to scratches, cracks, or even breaking the LCD screen.
One customer named Richard Spangler stated, “I believe that Apple has encountered a serious issue with the iPod Nano, the extremely ‘hot’ model that is in short supply. It seems that Apple has chosen some ‘cheap’ materials to manufacture the iPod Nano. I treated my Nano like a king, yet it still got scratched.”
Other customers have complained that the LCD screen of their Nano broke despite their careful usage: “The screen of the iPod Nano I purchased broke just four days after I bought it, and it was only sitting alone in my pocket or placed in my lightweight backpack. I handled it very gently.”
Customers are currently expressing strong dissatisfaction because Apple’s warranty policy does not cover damages caused by physical factors.
The official complaints began surfacing over the past weekend, and as of today (September 29), the number of emails reporting the poor “quality” of the iPod Nano has surged to approximately 30 emails per hour. Apple has officially acknowledged this defect and stated that there were some “minor issues” that arose during the production of the iPod Nano, leading to the reported fragility, promising to address these concerns as soon as possible.
However, an Apple spokesperson maintains that the iPod Nano is produced with perfect quality, similar to previous iPod models, and the incidence of Nano units experiencing scratches or screen breakage is only “very small.”
The company specializing in iPod repairs, iPod ResQ, is currently operating at full capacity to fix screen breakage for customers in need.
Apple officially released the iPod Nano, claimed to be the thinnest model ever, about three weeks ago, available in white and black colors with storage capacities of 2GB and 4GB.
