In recent years, most hotels have eliminated the check-out inspection process after guests leave.
If you frequently stay at hotels and inns, you may have noticed that in the past few years, the hotel check-out procedure has become quicker and more streamlined. Previously, each time we checked into a hotel, we first had to pay a deposit, and upon check-out, we had to wait for staff to inspect the room to confirm that nothing was missing or damaged.
However, now when checking out, we only need to present our key card at the front desk and can leave immediately. Additionally, most hotels no longer require guests to pay a deposit. So, what has led to these changes?
Comprehensive Customer Information
Nowadays, when checking into a hotel, we need to go to the front desk to register by presenting an ID card or passport, and providing a contact phone number. It can be said that our personal information needs to be detailed. If, after check-out, hotel staff discovers that items in the room are missing or damaged, or if there are unpaid charges for food or drinks, the hotel can easily contact the customer. Even in cases of uncooperative guests, the hotel can call the police for assistance to protect its basic rights.
Ensuring Psychological Satisfaction for Guests
Illustrative image
In the past, every time you checked out, you had to wait at the front desk for a while. If there were many guests checking out and the staff was busy, you could end up waiting over half an hour. In urgent situations like needing to catch a train or flight, guests often felt anxious during the wait, which left a very negative experience. Therefore, to avoid such inconveniences for guests, hotels have stopped inspecting rooms during check-out.
Improved Customer Quality
People’s awareness of taking responsibility for their actions is increasing. (Illustrative image).
With the continuous advancement of society and the development of the tourism industry, people’s awareness of taking responsibility for their actions has greatly increased. Issues such as theft, damage to equipment, and causing fires have significantly decreased compared to the past. As a result, hotels feel more secure. The decision to eliminate room inspections at check-out also reflects a mutual trust and respect between hotels and guests.
Better Surveillance Systems
Security surveillance in hotels has reached new heights. (Illustrative image).
Today, security surveillance in hotels has been elevated to a new level. Although there are no surveillance cameras in the rooms, cameras are installed in hallways, elevators, stairwells, and lobby bars. If items or furnishings in a room are damaged or missing, staff can easily identify who entered the room using this camera system to determine who is responsible. Therefore, hotels no longer need to inspect rooms immediately after guests check out.
In summary, the trend of hotels not inspecting rooms immediately after guests check out reflects social progress and the improvement of service quality in the hotel industry. However, as guests, we should still carefully check our belongings before leaving to avoid any inconvenience or forgetting something important.
